Account Statuses

Account Statuses

A platform account can have one of four main statuses: Active, Deactivated, Suspended, or Destroyed. The current status determines whether you can sign in, create or edit environments, and whether existing environments remain available.
Active Normal account operation with environments available and running.
Deactivated Dashboard access remains available, but environments are stopped and cannot be edited.
Suspended Sign-in is blocked and environments are stopped until the provider reactivates the account.
Destroyed Dashboard access may remain, but all environments have been deleted and cannot be recovered.
On this page

Active

An Active account is operating normally. The source states that all account environments are running when the account is active.

This is the standard working state of the account.

Deactivated

A Deactivated account can still sign in to the platform dashboard, but its operational capabilities are restricted.

  • You cannot create new environments.
  • Existing environments are stopped.
  • Stopped environments cannot be edited.
  • Existing environments can still be removed.
Trial Account Deactivation can occur when the trial period expires or trial credits are exhausted. Converting the account to Billing reactivates it automatically.
Billing Account Deactivation can occur when the account balance runs out. Refill the account to reactivate it automatically.
Automatic recovery: after a deactivated account is reactivated, its environments are started automatically. No additional environment-start action is required.

Suspended

An account can be Suspended when the user violates part of the agreement with the hosting provider.

  • All environments are stopped.
  • The user cannot sign in to the platform dashboard.
  • Reactivation requires contacting the hosting provider’s support team.
Difference from Deactivated: a deactivated user can still access the dashboard, while a suspended user cannot sign in.

Destroyed

When an account reaches the Destroyed state, dashboard access can still remain available, but all environments have already been deleted and cannot be recovered.

The source describes two common ways an account can become destroyed:

  • The account owner explicitly requests account deletion.
  • The account stays deactivated without being reactivated for the period defined by the hosting provider.

The source also notes that a user wishing to recover account access should sign in and refill the balance so it becomes positive. However, environments that have already been deleted in the Destroyed state cannot be restored.

Data-loss warning: Destroyed environments are deleted and cannot be recovered. Avoid leaving a deactivated account unresolved if it contains important applications or data.

Status Comparison

Status Dashboard Access Environment State What You Can Do How to Recover
Active Yes Running Normal account and environment management No recovery required
Deactivated Yes Stopped Cannot create or edit environments; existing environments can be removed Upgrade an expired Trial account or refill a Billing account
Suspended No Stopped No dashboard access Contact hosting-provider support
Destroyed May remain available Deleted Deleted environments cannot be recovered Refill balance for account access where applicable; deleted environments remain unrecoverable

Contact Support

To request account deletion, unsubscribe from provider mailings, or resolve an account status that requires provider assistance, contact your hosting partner’s support team.

From the dashboard, open Help in the top panel and select Contact Support.

Contact Support option in Help menu
Open Help → Contact Support to contact the hosting provider.
Account status summary: Active means normal operation; Deactivated means dashboard access remains but environments are stopped; Suspended blocks sign-in and requires provider support; Destroyed means environments have been permanently deleted.

What’s next?