Account Password Reset

Account Password Reset

The platform periodically requires account passwords to be renewed and also provides separate workflows for changing a password while signed in or resetting it after access has been lost. By default, passwords expire after 180 days, with advance notifications before expiration.
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Password Requirements

The default platform policy requires a strong password that satisfies all of the following conditions:

  • At least 10 characters long.
  • Contains at least one number.
  • Contains at least one lowercase letter.
  • Contains at least one uppercase letter.
  • Contains at least one special character.
  • Must not reuse a previous password.
Platform password requirements
The Change Password dialog displays the active password requirements.
Exact password rules are controlled by the selected hosting provider and can differ from the default policy shown above.

Change Password

If you can still sign in to the account, update the password directly from the dashboard.

1Open Change Password

Click the account menu in the upper-right corner of the dashboard and select Change Password.

Change Password menu option
Open the account menu and select Change Password.

2Enter the current and new passwords

Provide the current password, enter the new password, confirm it, and click Change Password.

Change Password dialog
Enter the current password and the new password twice to confirm the change.

After the change succeeds, the platform displays a confirmation and also sends an email notification.

Reset a Forgotten or Expired Password

If the password has been forgotten or has already expired, use the password-reset workflow from the login page.

1Open Reset Password

Go to the login page of the appropriate platform installation and choose Reset Password from the menu in the lower-left corner.

Reset Password option on login page
Select Reset Password from the login-page menu.

2Enter the account email

Provide the email address associated with the account and click Reset.

Enter account email for password reset
Provide the email address linked to the platform account.

3Open the reset email

Check the inbox for the password-reset confirmation email and click Reset Password.

Password reset confirmation email
Use the reset link sent to the registered account email.
Time-limited link: The source notes that the reset link remains valid only for a limited period. The example email shows a 72-hour validity window, but the actual duration can depend on platform configuration.

4Set the new password

Enter the new password and its confirmation in the reset form, then continue.

Set a new account password
Set and confirm the new password in the password-reset form.

After the operation succeeds, the platform returns you to the login page, where the new credentials can be used.

Password successfully changed
The login page confirms that the account password has been changed successfully.

A separate confirmation email is also sent after the password has been changed.

Password changed confirmation email
The platform sends an email confirming the successful password change.

If the password-reset link has already expired, the platform displays an expiration message and the reset process must be started again from the login page.

Expired password reset link
Request a new password-reset email when the previous link is no longer valid.

Security Recommendations

  • Use a unique password that is not shared with other services.
  • Do not reuse older platform passwords.
  • Verify that password-reset emails are expected before following the reset link.
  • If a password-change notification arrives unexpectedly, contact the hosting provider immediately.
  • Enable Two-Factor Authentication for an additional protection layer.
Password reset summary: signed-in users can change the password from the account menu, while users who have lost access can request a reset link by email, set a new password through the time-limited link, and then sign in with the updated credentials.

What’s next?