Subscription-based products provide a fixed-price alternative to usage-based billing. A selected product is purchased for a defined billing period and includes a specified number of installations that can be deployed and managed from the account settings.
The availability of subscription products depends on the configuration provided by the hosting provider. Under this model, the account is charged for a selected product and receives access to it for a specified period.
!
Provider-dependent feature
The Subscription Plans tab, available products, service plans, prices, billing periods, and related management options may differ between hosting providers.
Purchase a Subscription
1
Open the Marketplace and select the Subscription Plans tab.
Hover over the required package and click Install.
Open Subscription Plans and select the required product.
2
Review the available service plans. A product may offer multiple plans with different features, limits, and prices.
Select the required plan and click Buy.
Compare the available plans and click Buy for the preferred option.
3
Configure the subscription purchase details:
Billing PeriodSelect the required billing duration and associated pricing option.
QuantityEnter the total number of product installations included in the subscription.
Auto PayEnable automatic renewal and payment after the initial billing period.
Total DueReview the subtotal, discounts, taxes, overages, and final amount payable.
Set the billing period, installation quantity, and Auto Pay option.
4
Click Subscribe & Pay. The platform generates an invoice immediately and adds the subscription to the dedicated account section.
!
Account deactivation
Subscription environments are purchased separately, but they can still be stopped if the related platform account is deactivated.
After purchase, the Buy button for the selected plan changes to Install. Once all available installation slots are used, the button changes to Upgrade.
The purchased plan displays the number of available installations.
Manage Subscriptions
Open the dedicated Subscriptions section in the account settings to view subscription details, purchase packages, install or remove instances, update settings, and review invoices.
The Subscriptions section lists plans, usage, status, payment, cost, Auto Pay, and creation details.
The subscription table contains the following information:
NameDisplays the product and tariff plan. Expand the row to view the installations under the subscription.
UsageShows the number of installed instances compared with the total allowed quantity.
StatusDisplays the current subscription state.
PaymentShows the due payment or the next scheduled payment and provides access to the Pay action when required.
CostDisplays the subscription price and billing period.
Auto PayIndicates whether automatic payment is enabled.
CreatedShows the creation date. Additional activation and billing-period details may appear on hover.
Subscription Statuses
IncompleteThe initial invoice must be completed before the subscription can be used.
ActiveThe subscription is ready for use and the latest invoice is paid.
UnpaidThe latest invoice remains outstanding.
CanceledThe subscription has been scheduled for termination or has been canceled.
Install a Subscription Product
The tools panel provides the following primary actions:
Use Buy, Install, Edit, and Refresh to manage subscriptions.
BuyOpens the Marketplace section for purchasing a new subscription.
InstallDeploys a package using the available installation capacity of an existing subscription.
EditChanges the installation quantity and Auto Pay configuration.
RefreshReloads the latest subscription information.
In the installation window, provide all required package parameters and click Install. The product is normally created automatically within approximately one minute.
Provide the required package parameters and click Install.
!
Fixed-price restrictions
Subscription-installed products may restrict operations such as topology adjustment, environment cloning, or removal because the product is delivered under a fixed-price plan.
Some environment-management actions may be unavailable for subscription products.
Edit Quantity and Auto Pay
Select a subscription and click Edit to change the number of allowed installations or enable and disable Auto Pay. The adjustment price is calculated according to the remaining billing period.
Update the installation quantity and Auto Pay setting.
UpgradeIncreasing the installation quantity generates an additional update-quantity invoice.
DowngradeReducing the quantity, while keeping it no lower than the number of existing installations, generates a refund invoice and credits the account balance.
Pending invoiceThe Edit action changes to Discard Changes until the related invoice is completed.
Cancel a Subscription
Hover over the subscription and open its action menu. Available options include:
Open the subscription menu to access invoices, editing, Auto Pay, and cancellation.
InvoicesOpens the Invoices tab filtered for the selected subscription.
Edit SubscriptionOpens the subscription quantity and Auto Pay configuration.
Enable/Disable Auto PayChanges the automatic payment state.
Cancel / Don’t CancelSchedules subscription termination or reverses a pending cancellation.
After cancellation, the subscription remains usable until the end of the already paid billing period. During this time, select Don’t Cancel to restore it. After the paid period ends, the subscription and its related environments and data may be permanently removed.
Review the cancellation date and confirm the operation.
Manage Installations
Expand a subscription and hover over an installed instance to access the installation-level actions:
Use Switch Subscription or Delete for a selected installation.
Switch SubscriptionMoves the installation to another compatible subscription plan for the same product.
DeleteRemoves the selected installation from the account after confirmation.
Switch Subscription
The availability of this feature depends on the hosting provider. When supported, configure the following values:
Current SubscriptionSelected automatically based on the installation from which the action was opened.
New SubscriptionSelect an existing compatible subscription for the same product or purchase a new one.
PassphraseEnter the displayed confirmation code to authorize the operation.
Select the new subscription and enter the confirmation passphrase.
Deleting an installation also requires entering the displayed confirmation code.
Enter the confirmation code before deleting the installation.
Manage Invoices
Open the Invoices tab to review all subscription-related payments. Use filters for subscription, status, or invoice number to locate a specific record.
Subscription filterDisplays invoices associated with a selected subscription.
Status filterFilters invoices according to their payment state.
Number filterFinds an invoice using its identifier.
PayCompletes an outstanding invoice directly from the panel.
Review and filter subscription-related invoices.Use the Pay action for an open subscription invoice.
✓
Expected result
The subscription becomes active after the required invoice is paid, and the purchased installation capacity becomes available for deploying the selected product.
